Service terms
Clear terms for families.
These are the practical rules for membership, marked papers and live classes. Your statutory rights are not affected.
Last reviewed 18 July 2026Membership
MonPro membership renews monthly at the price shown before checkout. A parent can cancel through Plan & billing. Cancellation stops the next renewal and access normally continues to the end of the paid period.
Marked papers
Teacher-marked paper passes are bought separately. A pass becomes committed when a paper is assigned for marking. Turnaround is an estimate shown before submission, not a guaranteed exam result or grade prediction.
Classes and seats
Seats are limited. The parent or linked student should release a seat they cannot use so another student can book it. MonPro may reschedule or cancel a class; affected families will be offered a reasonable alternative or refund where appropriate.
Eligibility and school details
To avoid professional conflicts of interest, MonPro cannot serve students at a small number of schools, including the school where our marker teaches. The school named when a student is added must be accurate. If a student’s school is found to be misstated, MonPro may pause or end the service for that student and refund any unused amounts.
Cooling-off and refunds
Online consumers normally have a 14-day cancellation period. If you expressly ask for a service to begin during that period, an amount reflecting the service already supplied may be payable. For digital content, the checkout must obtain the legally required acknowledgement before immediate supply. Faulty, misdescribed or unavailable services are handled in line with UK consumer law.
How to ask
Email hello@monpro.co.uk with the account email and order reference. We log the request, stop any avoidable fulfilment, confirm the decision and return an approved refund to the original payment method.